In its 18 November 2021 reflection, SAN SAN described the rapid changes required when in-person services were disrupted.
Begin by admitting what is unknown
The team sought training, observed the market and tested instead of assuming old methods would transfer.
Learn through live operations
Listings, customer feedback, fulfilment and delivery turned knowledge into practical capability.
Capability remains after disruption
The experience created longer-term skills in data, content and multi-channel operations.
